FAQ
1. How long will it take to receive my order?
Orders are typically processed in 1-2 business days. Delivery times vary based on your location.
2. Can I track my order?
Yes, once your order has been shipped, you will receive a confirmation email with a tracking number.
3. What is your refund policy?
Please make sure to raise an exchange request within 7 days of product delivery. To start an exchange, mention the order ID and send a photograph of the product to info@thundertails.com. Once we receive your product at the warehouse and conduct a quality check, we will either offer you an exchange or refund, in accordance with our policy.
4. Are there any items that are not eligible for returns or exchanges?
Yes, we do not accept returns or exchanges for personalized products, beds & mats, dog toys, and items purchased during sales (unless received damaged or spoiled).
5. What are the circumstances in which returns and exchanges will not be eligible?
Returns and exchanges will not be eligible if the product is damaged due to misuse/overuse by the customer, if the request is raised after 5 business days of the delivery date, if the product is used or altered, if the return is attempted without the original packaging including price tags, labels, and other accessories, or if the original packaging is damaged. Additionally, items purchased at a discounted price are also not eligible for return/exchange.
6. Can I cancel my order?
Cancellations can be made before the product is dispatched. Please email us at info@thundertails.com to request a cancellation.
7. What is your shipping policy?
We offer free shipping on all orders.
8. How do i know which size to buy for my pet?
Each product page includes a size chart to help you choose the correct size. If you're still unsure, feel free to contact our customer service team for assistance.
9. How can i contact customer service?
You can reach our customer service team via email at info@thundertails.com or WhatsApp us on +91-8920008315. We're available Monday to Friday, 10am to 5pm.